Get your system in order

On the 4th Nov I ordered a Chelino pran from [URL Removed] the pram was available when I ordered it, paid it same day. Following day i received email confirming my purchase and payment. Monday the 09th, i check status of delivery of package and it is cancelled. I call the call centre and only then am told that the pram is out of stock. I go through the process of being refunded my vouchera back to order another product, which i must remind them also that am waiting for the voucher code. Wednesday morning, 11.11 i find an email saying my first order which was out of stock is back and will be delivered to me on the same day, it is not cancelled anymore. I have already placed an order for another pram which they said will be paid by money refuded from my first order automatically and it still hasnt. They need to sort out their system, one person deal with one query per time. Three different people on one query is messing me up.