Get your act together Takealot. Process my refund properly or are you running a ****.

I purchased multiple items from Takealot. On delivery I decided that one of the carpets that I purchased was not what I thought it would be. I returned the item to Takealot and quickly received notification that the item would be refunded.

Now the issue starts. I waited the 5 business days for my refund to be processed. No refund received. I then made contact with Takealot who assured me that the refund had been processed and sent a screenshot. They advised that I contact my bank to see what the holdup was.

I contacted my bank who searched diligently for any pending refunds from Takealot before informing me that there was nothing pending. They asked me to request the proof of payment from Takealot, which I subsequently did.

On receipt on the POP, you can clearly see that authorisation was declined on the refund. However, I cannot seem to get this into the heads of the people I'm dealing with at Takealot. How they cannot read a simple POP. How they did not pick this up through a recon process as well is boggling my brain, or do they not have a recon process.

So, I am still waiting on my refund and a further response from Takealot. I am beyond irritated and if I do not get a response will be escalating this to the Consumer goods and services ombud.