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Brandon S

1 reviews | Active since Aug 2022

24 Aug 2022, 20:37

FYI - my refund STILL hasn't reached my account!!! Refund processed 15 August 2022, after being promised better service on my next purchase!

Hi Brandon, Thank you for contacting Takealot.com My sincere apologies for the experience you have received as this is not a true reflection of what our Customer service or service level should look like. Kindly be advised that your return has been concluded and credit has been added to your takealot.com account. Please initiate your EFT refund by going to: My Account > Credit & Refunds (or use this quick link: https://secure.takealot.com/account/credits) Select the 'Refund my Credit' button Enter your banking details and submit your request. Once your refund request has been processed, funds may take 3-5 business days to reflect in your account subject to your bank's processing times. Kind regards, Ridhaa.C

Brandon Sellidon

Aug 11, 2022, 20:13 GMT+2

This is a follow-up to your previous request #***3 "[Orders] Not what I ordered..."

Hi Dagan.L

I'm actually quite furious with the service received from takealot. Firstly, my refund for the baby walker has not been returned to me and it's exactly a week after I returned it. When I paid for the stock, it probably didn't take a week to reflect but I have to wait... Poor!

Secondly, is takealot run by robots or human beings? How do I return a broken bin, only to receive a broken bin a week later as a replacement? I guess there wasn't a human around to check that this time I'm not receiving a broken item, again, my payment wasn't broken!!!

This is unacceptable and ruined my first takealot experience! I'm better off taking my cash and standing in a queue somewhere to ensure I get what I pay for.

I'm sending this to you to give you a chance to make it right because I work in hospitality and we don't always have the opportunity to fix errors.

If my issues are not resolved promptly, I will never purchase from takealot again and I will leave a fair review and rating of my experience.

Let me know what the outcome of this mail is.

Cheers, Brandon Sellidon ***

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Replies (1)
BS
Brandon S's update24 Aug 2022, 20:42
Reviewer Update
HiI am honestly disappointed with the service as a whole. I do understand the need for policies and procedures but it should consider both parties. I feel like the P&P is set up for your company's assurance rather than for efficient client service.I'd like to continue but it just seems pointless as I'll receive a standard, drafted apology mail with no sentimental value nor any authenticity (other than putting my name in the mail).I'd appreciate it if you could just help me with my return made yesterday: MRRN-27PZA-OEG7I opened the box at the pick up point to check the bin and when I saw the defective bin, I left it there and processed the return from home. I see that the product doesn't show as received on the app. Please contact the team at Ottery to capture the returned item. Thanks, Brandon Sellidon***
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On Fri, 12 Aug 2022, 15:06 Takealot.com, <***> wrote:
##- Please type your reply above this line -##Dear Brandon Sellidon,At takealot.com we are passionate about our customers and would love to get your feedback about the quality of service that you received recently from our representative Thrisha.R.Please take a moment to answer the question by selecting either link below. This will launch a new window for you to confirm your rating, and leave comments if you'd like.How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedThanks for shopping at Takealot.com.Kind regards,
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