1 reviews | Active since Feb 2015
Furious!!!
I was not upset before but now I am beyond furious!!!! My original query was resolved and a return logged, two days later, getting this return collected seems impossible because there is a constant issue! I then decided not to complain again and emailed the customer support, only to get a reply saying my original post has been closed and merged with the current email! That sounds incredibly logical and provides me with amazing feedback!!!! I want a refund, simple as that! I was not upset before but now I am not interested in an apology. This cellphone is less that 30 days old so I am not sure why I need to be inconvenienced like this!!!! If it was a kitchen blender I wouldn't be upset BUT IT IS MY CELLPHONE!
We are sorry for the inconvenience we may have caused you due to the delay in the collection and replacement of your orders. Our returns process is a highly efficient process and we are disappointed to hear about the negative experience you have had with us.
Thank you for taking Unathi from our complaints teams call today and allowing her to turn this experience around for you.
We will be in touch with you again shortly to arrange the delivery of your replacement accordingly.
Regards
Takealot.com
Best regards,
We are sorry for the inconvenience we may have caused you due to the delay in the collection and replacement of your orders. Our returns process is a highly efficient process and we are disappointed to hear about the negative experience you have had with us.
Thank you for taking Unathi from our complaints teams call today and allowing her to turn this experience around for you.
We will be in touch with you again shortly to arrange the delivery of your replacement accordingly.
Regards
Takealot.com
Best regards,