Frustrating Experience and Poor Customer Service from Takealot

I placed an order on 28 March 2025 with guaranteed next-day delivery scheduled for 29 March. The total value was R3000, and I trusted Takealot to deliver on time — especially with the “guaranteed” delivery promise.

However, the order wasn't delivered on the 29th. I had to contact Takealot myself to find out what was going on. After reaching out, the delivery was rescheduled for 3 April — and again, nothing was delivered.

I followed up once more, and the order was rescheduled again for 8 April. Yet again — no delivery.

After this series of failed promises and no proactive communication, I requested a cancellation and refund on 9 April. I was told the refund would take 4 working days.

It is now 21 April, and I still haven’t received my refund. What’s worse is that I’m no longer getting any meaningful responses from Takealot. All I receive are generic, automated emails with no follow-up, no ownership, and no resolution.

The customer service has been beyond disappointing — it feels like a deliberate strategy of delay and deflect, with no actual help or accountability.

This has been a deeply frustrating experience with what I used to consider a reliable online store. After spending thousands and getting absolutely nothing in return — not the product, not the service, not even a refund — I will seriously reconsider ever ordering from Takealot again.