Frustrating delivery and customer service channel

The last few times I have had to deal with Takealot customer service, I have had a substantially worse experience than ever before. They used to be super attentive and make a plan to help you out. Now, they just read the status of your order and state the obvious, never addressing the true problem at hand.

In this latest instance, delivery was scheduled for 10 September. It is an important order so the recipient waited home all day for it but never arrived. At 4 pm, the driver called the recipient to say they would deliver the next day. Recipient waited home all day again for it but never arrived. She calls driver back who says sorry he couldnt get around to it but he will deliver the following day. Already two days late now! A third day, no delivery. I then call, no answer... Suddenly get an email saying delivery has been "rescheduled" due to failed attempt. They NEVER tried to deliver!! Now the order has been cancelled due to TWO FAILED ATTEMPTS... what?

We lose out on getting the order in time for when we need it. Unacceptable. We checked the delivery address, checked the doorbell, checked our phones, checked WITH THE DRIVER who said he hadn't even tried to deliver yet... Tell me how this is acceptable for a company to operate! We give you our money and we get **** to... Email support just write back to state the obvious that the order failed and is cancelled... great, thanks for the "HELP"