Frustrated!

What was meant to be a wonderful experience for my son has turn to tears and frustration!

We ordered a phone for my son on takealot. When the package arrived, together with some other items we had ordered, my son could not contain his excitement. That quickly turned to tears when the box that was meant to have his phone had a container of motor oil instead. We also concluded that the box had been tampered with as it was sealed with plastic tape underneath. We tried to get hold of takealot immediately with no response.

We have filled out the self help forms and sent emails and have been met with nothing but silence. This is unusual because I usually get prompt responses from the self help link on the app. I then took to social media only to find out that this is a popular issue with phones going missing or being replaced by some random item. Why sell phones on your platform if it is such a big issue.

Is everyone in on it? Could this be the reason I have gotten this uncharacteristic silence, while my son is constantly in tears asking me where his phone is?

Don’t even try the call centre I have held for more than an hour (collectively) in the last 2 days and no one answers. Customers need assurance that their matters are being dealt with seriously and urgently.

We use the service A LOT!!! But you only see their true colours when things go wrong. I’m left feeling very frustrated unappreciated and seriously let down as a customer, after so many years of supporting takealot.

How can we ever trust that we will receive the high value items we purchase.

If anyone cares or is listening: Order number *** Ticket ref number ***7