Frustrated and poor service

I bought an item on the 18/08/2020 , cancelled the same day. After cancelling i was told by the consultant (Mary-ann) that i will get my refund when the item is collected from the pick up point to the warehouse. On the 20/08/2020 when i called again, i was told by another consultant (Gershwin Anthony) that the item is not yet collected from the pick up point, but the order is cancelled. In the morning today, i get an SMS and an email reminding me that the order is still ready for collection, i nearly collapsed. I called once more spoke to Xola Zonke, who said indeed the order is not canceled despite him confirming emails i got from Takealot confirming that the order is canceled. I am really frustrated because i really need the money for other essentials. When i checked on my account now the order is still ready for collection not canceled. I dont know where to go now.