1 reviews | Active since Dec 2015
Frustrated and Impatient!
I ordered two items on the 26th of November:<br> 1)Yongnuo YN-560 III Speedlite<br> 2) Coolmaster Sickleflow Chasis Fan<br> <br> and was originally told they would be delivered by the 9th of December. However, only the second item appeared at my door. The 9th of December is well in the past now and I still do not have it. Being a photographer, this item EXTREMELY important to me and without it I was unable to work over the weekend I was meant to have my new piece of equipment. <br> <br> I got in touch with Zulfa by the 8th however, and FedEx called me to find out what the item was, since then... I am still without it and nothing is happening fast enough. Customer Service does not only mean processing a delivery quickly, it is also fixing issues such as this quickly. I am very displeased with the service of Takealot and I really just want my gear delivered ASAP because I think waiting this long is being patient. DO SOMETHING! Because I am now sick of waiting for someone with any positive information to get back to me. Zulfa was as helpful as she could be but I need Takealot to be a bit more forceful with their partners when it comes to matters such as this. There's no nice way to say \Do you job".<br> """
Shopping with us is supposed to be a hassle free experience from start to finish and that includes after sales services. We're disappointed to hear about your situation and that this matter still has not been resolved as we pride ourselves on our ability to make up for any hiccups experienced as quickly as possible. We've assigned this matter to our complaints team to investigate with the responsible departments. They'll make sure that this situation is addressed as a matter of urgency and they'll keep you up to speed on any further developments.
We'd really like to turn this experience around with you and we'll be in touch to assist with this matter as soon as we've received feedback from the relevant departments.
Sincerely,
takealot.com
Shopping with us is supposed to be a hassle free experience from start to finish and that includes after sales services. We're disappointed to hear about your situation and that this matter still has not been resolved as we pride ourselves on our ability to make up for any hiccups experienced as quickly as possible. We've assigned this matter to our complaints team to investigate with the responsible departments. They'll make sure that this situation is addressed as a matter of urgency and they'll keep you up to speed on any further developments.
We'd really like to turn this experience around with you and we'll be in touch to assist with this matter as soon as we've received feedback from the relevant departments.
Sincerely,
takealot.com