Frustrated and Disappointed

So I made my very first purchase on Takealot. A new schoolbag for my daughter and received a bag of baby wipes. Many phone calls and emails later they refunded me and the warehouse added there is no stock for the bag.

I went onto their website and found the exact same bag at the exact same discounted price and bought it. Had to pay R60 for delivery and were advised by my colleagues to rather pay this then wasting my airtime.

A Takealot reperesentative followed up and I answered: Thank you for your email. I got the same email from the warehouse. They refunded me and I bought the Boomerang bag on your website for the same discounted price at R299, "although it was not in stock".

They charged me R60 for delivery although it was Takealot's mistake. Remember this was my very first purchase on Takealot and I was not impressed as I received baby wipes instead of the bag. Rather then paying more for my airtime I prefered to pay the R60 for my very first order. This is what my colleagues also advised as I would have ended up paying for extra phone calls and delivery fee for a first order.

Not a happy Takealot client