Frustrated and disappointed

I returned a gaming chair that I bought in November 2023 as the one armrest is literally falling out. I had to return the chair when received as the lights around the chair was not working. That return went well and a few days later had a working chair. I called Take a lot on the 6th May and they scheduled a pick up the next day. The chair was collected at about 12.50pm. The same evening at about 5.30pm the courier called to pick up. I am now thinking who collected the chair?. I then called them and had to describe the van and person that collected. I was told they would check thing out and get back to me. Well, no one got back to me and the next morning received a call again from the courier to collect. Again, I had to contact them. I spoke to Azukile who said he would investigate and get back to me, Well, no surprise, he did not and I had to call again. and so after many frustrating calls. I spoke to Rhoda and the 15th May and she was friendly and advise that they chair would not be replaced and that she would call me with more details. Again, she did not call me back. I then received an email on 16 May from Sue-Ann giving the reason why they will not be replacing the chair and that it would be returned to me. I responded to her the same day about my disappointment and had some questions and of course no response. Today, the 18 th, I called again and spoke to Joshua, who said he would put me through to returns, but the call dropped. I had to call again and did not get this persons name, but he put me on hold as I demanded to speak to a manager, after 13 minutes of hanging on, I ended the call. The app that they tell you check does not work either as this does not update. I am furious and frustrated with the service I have received or not received. Will I buy through Take a Lot again, well maybe not in the near future. I bet I will still get no response!