Frustrate-alot

I placed an order for a Fitbit watch strap(order no #***4) as a gift for my mother on Sep 12 to be delivered to my work by Monday 16 Sep. Soon after I made the order we got news that our office would be closed on the 16th so I called Takealot support to ask if it would be possible to change my address. The consultant told me it was possible because it hadn't yet left the depot. I was leaving for overseas on the evening of the 16th and wouldn't be contactable once I left so I expressed the importance of getting the details right. I offered to collect it myself from a depot if it made it easier but was assured all would be well. On Monday the 16th, while at the airport, I received a call from the delivery driver saying he was at my workplace with my delivery. I told him the address had changed and he needed to get the right address. To cut a very long story short - by the 26th of September it still hadn't been delivered. Countless emails and calls had taken place, WHILE I WAS ON HOLIDAY, making international calls to your call center, emailing a plethora of your staff who had empty apologies backed up by a complete lack of action. I sit now with a cancelled order after I asked for my money back in a fit of frustration but I just want you to know how horribly disappointed I am in your staff and service in this matter. I've been a customer for many years and have been served well up until this point but this exercise has caused me genuine frustration and I am honestly quite irritated that there isn't a competitor available to win my custom.