JJ
Joel J

1 reviews | Active since Feb 2013

11 Nov 2015, 18:45

Fruadulent practices

I have ordered a set of books from Takealot. It is a set of 5 textbooks that is sold as a bundle and is never sold separately. Takealot has taken my money and have delivered only 4 of the 5 books. This amounts to ***** as they have ****** this money from me and have not supp**** the relevant books.<br> When I contacted them they said they do not have stock but their website states clearly that they have stock, then I call them again and magically they have stock and that it will take 7 days to deliver. Takealot says they want to refund me for the one book, however the books are sold in a set and not as single books so I have to buy a new set from somewhere else and throw away the books I bought from takealot. This is ********** as they have taken money for products that they have not and do not intend to deliver and is utter pathetic customer service.<br>

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Replies (1)
takealot.com
takealot.com's reply11 Nov 2015, 18:56
Official
Hello jmj911gt3,

We're sorry for only delivering part of the book bundle to you and for the unpleasant experience this has led to. We've instructed our complaints team to take this up with the relevant buyer as we either need to supply you the complete bundle as per your purchase or create a return for all the books and offer you a complete refund.

We're sorry for the hassle this has caused and we'll endeavour to get this cleared up as quickly as possible. Our buyers are back tomorrow morning and we'll make sure to take this up with them first thing.

Sincerely,
takealot.com

Best regards,