JS
Jason S

1 reviews | Active since Dec 2016

15 Dec 2016, 17:07

From hero to zero

<p>I remember when takealot were amazing, where orders arrived within a day but no more.</p> <p> </p> <p>i ordered most of my Christmas gifts between 20-25 November and all were in stock and all expected delivery dates supposedly by latest 9 December so plenty time for Christmas. I received some and two important ones gufts for my father in law and son got weird order statuses 'being processed' that Id never seen before. I grew concerned (this is from 28 November) i started to call and was told by a few people they would check and get back to me. Of course got zero callbacks. I emailed and got no replies. Eventually I got emails on 9 December saying sorry they on order from suppliers but don't worry 3 days and id get ut.</p> <p> </p> <p>Now 9 days before Christmas eve im down two presents and need to wait for upto 3 days for a refund so currently im a few thiusand rand down as well. </p> <p> </p> <p>So short on money and presentless I have to rescue my gifts offline. </p> <p> </p> <p>I would give no stars if I could</p>

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JS
Jason S's update20 Dec 2016, 07:38
Reviewer Update

Credit due where credit is due but thanks to an exceptionally competent Debbie Erasmus at Takealot they turned it all around and I got all my parcels! Furthermore I then ordered another item off a daily deal for a birthday present in the new year and was surprised to get an sms this morning saying it is on its way. This is the service they started out with. I do see many unsatisfied other customers but based on my latest experience they have proven they have it in them to be the world class e-tailer they started out as