From hero to zero

In the past month, Takealot and Superbalist (also part of the Takealot group), has gone from my absolute favourite online stores to a string of disappointing deliveries and experiences.

Superbalist - Order no: ***

1. Cancellation of bed 10 days into order process stating it was out of stock while they were still selling it online. They did compensate me to repurchase the bed at the same price, which I did and now waiting for the new delivery.

2. Incorrect pillow cover size. The size that was stated on the website was incorrect, so the inner I also purchased in the same order was wrong. I inquired if I could just replace the inner with one that could fit instead of returning the pillow, but they want me to return the stock for a refund or replacement.

3. Both bedside tables: arrived damaged

Takealot - Order #***7

Got an email stating that one of the products was cancelled because they could not deliver. Finally after some correspondence it was established that that delivery was someone else's. When I followed up today, they stated that that products (1 of 3) was indeed cancelled, even though on my order tracking it is stating that all 3 products have been shipped.

In general: 1. For most of the past 2 months, the "track order" of all my purchases did not once line up and was sometimes out with up to a week.

2. Deliveries taking up to 12 days+. I understand we are in an outlying area, but the first month of deliveries was effortless and fast.