Frequently received orders with either damaged or missing items!!

I am a loyal Takealot.com client. Recently I am disheartened by the absolute lack of regard they have for their clients! In the past week, I have received two orders, one which contained glass that was completely smashed, and another where one of the items ordered was missing. I immediately raised this with their call center, and a week has passed without resolve. The agents offer no reassurance, in fact most sound like their dog has just died! Takealot clearly has some motivational issues withe their staff. I still have no word on the item I did not receive and to date I have no reassurance that I will actually be compensated by way of refund for this item. It is disgraceful that as a consumer in South Africa who has religiously supported the likes of Takealot, that one would be subjected to this type of service delivery! As a matter of principle, I will no longer support this charade. It time that the SA consumer stood up to this nonsense, wake up South Africa!