********** delivery

I've been shopping at takealot probably since they existed, frequently. This is the worst service I've received in all that time. I ordered items I needed for a conference in Durban (I live in Gauteng) to be delivered on Monday - express delivery (priority). On my app it shows that the items were delivered and signed for on 16:37 Monday afternoon, however neither I, nor any of my colleagues, the security personnel of the business park or anyone in the business park witnessed a takealot delivery the ENTIRE Day. I didn't even receive a call or anything from the delivery person. I phoned takealot immediately, waiting 20 min to connect to a call and the operator dropped the call. Waited another 30 min to get connected without avail. I sent an email and eventually one of my colleagues got through to takealot on the phone. I explained the situation and the urgency as I am flying to Durban the next morning. They failed to assist in any reasonable way. The delivery guy phoned me for my delivery whilst I was boarding my plane - too little too late. This is *****!!! How can the app show that I signed for items delivered the previous day, that never arrived and the next morning the guy wants to drop it off as if no damage is done????? Takealot advised that they will deliver to my office today, but that is POINTLESS as I needed the items with me in Durban, they have no value to me in Gauteng. Get your act together takealot. I have to try and find new things last minute in a rush whilst the conference is starting, cutting my setup time short to replace items for your poor service.