*****s - Took My Money But Delivered Nothing

I decided to treat my parents to a new 3 seater couch, so I purchased one on the 27th of November, along with one other, much smaller, item.

When delivery day came, my parents took the day off to be home to receive it, but no one arrived.

I queried their helpdesk the following day, and was told that they are experiencing delivery delays and it would be delivered shortly, which is completely understandable considering the time of year.

The delivery day came and went, again, with no couch being delivered.

I then sent a second helpdesk query, and got the same excuse and promise with a new delivery day.

They failed to deliver once again, so my parents took it upon themselves to go in to their warehouse today to find out why more than two weeks have passed since the order was placed and no couch had been delivered.

An employee checked the order number and remarked that it had been delivered, which is news to my parents since their living room has been empty since the original delivery date.

Apparently, someone at Takealot took it upon themselves to mark the order as completed, even though it had most certainly not been fulfilled, and to add insult to injury, they remarked that they had tracked down the couch which had been transferred and currently resides at the Cape Town warehouse, but cannot be moved because they "do not have big enough trucks", which is odd considering that they somehow managed to transfer it there from its original location.

They advised that I request a refund, and re-order, which also makes no sense if they do not have the ability to actually deliver the item, not to mention that I bought it on sale which no doubt will not be taken into account if I were to go this route.

Long story short, Takealot took my money, then marked my order as delivered without having actually delivered anything, which is *****, plain and simple.

I've tried getting in touch with them to resolve the matter, but have yet to receive a reply.