FRASTRATED RE: RETURN OF A TUMBLE DRYER

Good evening. I am writing to express my frustration regarding the return of the tumble dryer I purchased from Takealot (Order No: ***, Invoice No: ***, Invoice Date: 2025/04/09). Despite Takealot's returns policy stating that they will collect and credit my account if I've changed my mind, I've been directed to communicate with Hisense.

This evening, I received a call from a Hisense technician (Job Card No: ***) inquiring about the issue with the tumble dryer. I explained that there's nothing wrong with the appliance; I simply purchased the incorrect type (vented instead of condenser). The technician informed me that he couldn't assist and advised me to contact Hisense or Takealot.

I've been sent back and forth between Takealot and Hisense, with each company claiming the other is responsible for the return and credit. Hisense has stated that they only service appliances and don't handle collections or credits.

For reference, the following Hisense Ref Nos are associated with this issue: ***, ***, ***.