Formal Complaint: *****ulent Hub & Failed Recruitment Process Ignored by Support

My official Takealot Ticket Number is: ND7D0Z-MVR05.

I am writing this review out of sheer frustration after weeks of being ignored by Takealot's driver support regarding a serious complaint of ***** and a completely broken application system.

Here is a factual timeline of my experience:

1. Months of System Failure: For months, my legitimate online applications to become a driver partner repeatedly expired without any reason or follow-up, despite me having all the required documents.

2. Official Advice Leads to ****: On August 6th, after I complained about the broken system, a Takealot support agent named Keegan advised me to bypass the process and visit a local hub in Mafikeng as a "walk-in" candidate.

3. *****ulent Fee Demanded: At the hub, I was met by an individual claiming to be the "Hub Manager" who demanded a R500 fee. This was requested in cash.

4. Proof of ***** - The Story Changed Three Times: The reason for this R500 fee kept changing, proving its *****ulent nature:

4.1 First Lie (Hub Manager): The fee was for a "******** Check and Insurance." This was a lie, as I had already submitted my ******** check online.

4.2 Second Lie (Brochure): The fee was described as a standard "Application Fee."

4.3 Third Lie (After I Questioned It): After Keegan followed up, the hub changed its story again, claiming the fee was for "Uniform Cover."

5. Formal Complaint Ignored: I filed a formal complaint with all this evidence (WhatsApp messages, the brochure, and email history) on August 9th. I clearly laid out the three conflicting stories and demanded an escalation.

6. Complete Silence: It has now been over a week. My formal complaint and a final follow-up email have been completely ignored.

There are two serious problems here:

1. An apparent *****ulent operation is using the Takealot/Mr D name to solicit cash from desperate job seekers.

2. Takealot's support system is so broken that it fails to process legitimate applications and then ignores serious ***** complaints.

Desired Resolution: I expect a senior manager from Takealot to contact me immediately to:

1. Acknowledge this complaint and launch an investigation into this *****ulent hub.

2. Finally resolve my long-standing application to become a legitimate driver.