Formal Complaint – Takealot & Neksey Global: Order #***

On 12 February 2025, I purchased two fans from Takealot, supp**** by Neksey Global. These items were intended as a gift, and I had already committed to them. However, I was later informed that my order had been cancelled due to the item being out of stock.

This claim is false, as the same product is still listed as available on Takealot’s website. It is clear that this is not a stock issue but rather an attempt to prevent me from purchasing the item at the original price advertised at the time of my order. This is misleading and completely unacceptable.

According to the Consumer Protection Act (CPA), Section 23(6), a retailer is legally required to honour the displayed price of a product. The failure to do so is a direct violation of consumer rights.

I expect Takealot and Neksey Global to honour my purchase and reinstate my order at the original price. If this matter is not resolved within five business days, I will escalate my complaint to the relevant consumer protection authorities. I trust that Takealot will address this issue with the urgency it deserves.