Formal Complaint

Good day,

I am writing to formally lodge a complaint regarding recent order S*** for a table and chairs set. After spending considerable time assembling the furniture, I discovered that one iron leg for a chair was missing from the package.

I provided photogenic evidence of the missing part however, I was informed that your policy requires me to return the entire package, dissemble all the furniture, and wait for a full replacement. This is highly unreasonable and inconvenient for the following reasons:

1. The error was not mine - the missing part is due to an incomplete package from your side. 2. Significant time and effort - assembling the furniture took half a day, and disassembling it will require the same effort again. 3. Practicality - the issue is with one single chair leg, which could easily be couriered without requiring a full return.

Your current policy places the entire burden on the customer, for a mistake that originated from your fulfillment center. This is not aligned with fair consumer practices and creates unnecessary frustration.

Please confirm how you will address this matter urgently. I trust that Takealot values its customers and will act to rectify this situation without imposing further inconvenience.