Forced wrong order

Previously I had a good service with Take a lot but this time around I experience nonsense of service. I returned a totally wrong order and the lady called Yolanda Mka wrote an Email to me saying they will never change the goods for me, - reason - none. She said on her Email I should respond to this email or they will keep the item at their stores for a year which after they will dispose it. What I ordered was Tentech 4 piece storage container set(Red) but they sent me a 3 piece white set container. I feel so furious and frustrated by the lady Yolanda Mka. She did not even respond to my email which I was replying to her. Takealot is slowly becoming a ****