Follow up on my previous report - theft and health and safety concerns as well!!!!

As per my previous review. Still not a credit or refund from takealot. They emailed me saying my account has been credited. Guess what. Nothing. On messenger they said: “ Hi, Thank you for your response. We are pleased to confirm that we have reissued your coupon to the value of the returned/cancelled product/s. While we understand that you would prefer a refund, regrettably we are unable to honour this request and have therefore, reissued the value of the affected product/s as a coupon.” I returned a hair straightener that is faulty within the time frame. They stole money from me by not giving me a full refund for a cancelled item as it held up my other order!!!!!! Who the hell can I speak to???? They do not care about their customers! As for their subscriptions. Pfffft. SHEIN delivers quicker than they do! Think about it. Million subscribers times R39????? They are robbing people! I want to get 94.7 involved and carte Blanche! A friend of mine ordered hot chocolate from Them. Maggots in there!!!! Health inspections need to be done and so help me if I don’t get a response soon and a full credit or refund I will report them and take legal action.