1 reviews | Active since Jul 2018
FNB credit card delivery
So I app**** for a credit card at FNB, and I have been waiting for my card to be delivered but no contact was made with me and I was the one who had to call every single day asking what was happening with my delivery and when I called fnb they told me that my card was with the courier company which is TakeAlot. According to the agent the courier tried to call me but my phone was off, only to find out they were calling a number that hasn't been used in more than 3 years but the fnb agent called me on the correct number, and while doing the application I gave the agent my current cell number. I then called TakeAlot and they told me my card would be delivered Thursday but still there was no contact made, I had to be the one to call and ask, and they said it would be delivered on Friday, but Friday when I called they said it would be delivered only on Monday which is today and even today no contact was made with me. I still took the time to call in the morning to confirm if the delivery would indeed be today and an agent named Crystal assured me that the delivery was on its way. Afternoon I called again because I saw that there was nothing happening but Crystal still said I should wait as the delivery would arrive before 5. At 5 I called them again and she told me that the card won't be delivered today as there was delays, but still no one cared to inform me about this and when I asked to speak to the person who would be able to help me with this she then transferred me to Mr Delivery. So I really find this as an inconvenience and if I had known that fnb would put me through such run arounds I would have made other options to get the funds I needed sooner.
