Flawed system and logic has left the building!

Driver called me Tuesday 18th in the morning, my phone was off. (Just FYI, called me once) Driver called me Wednesday 19th, I answered I said I will be available later the afternoon or Thursday around 2pm.

Wednesday 19th, I get an email my order has been cancelled and my account has been credited because they couldn't get hold of me after trying three times. Spoke to customer service today, my package has been sent back to Cape Town because they couldn't get hold of me. And they really tried to get a hold of me???? In 24 hours of not picking up my phone, and agreeing on a new delivery time, my package that was DUE to be actually be delivered today 20TH APRIL 2023, has been returned to another city.

This is possibly the worst logic have EVER come across. The fact that they stated that the system recognised that they tried to contact me three time????Your system is seriously flawed! I am also someone who frequently shops at takealot... I'm serioulsy ****ed!! Ridiculous!!!!!!