Flawed cancellation policy

On Thursday last week I ordered four items on Takealot, but I later (a few hours later) changed my mind and was pleased to see there was an option to cancel the order. I submitted my cancellation request, but was informed today that only three of the four items were cancelled and one order was already processed. I spoke with an agent who explained the situation, but it now means that I have to wait for the order to be delivered just so I can reject it. But, it is scheduled to deliver to my house and I am at work during the week. So the agent said they will return the item to the warehouse after several delivery attempts have failed and only then will I get my refund.

This is an incredibly stupid system and I can't even imagine how much petrol and time Takealot is wasting by simply not allowing clients to cancel orders before attempting to deliver. I'll be ordering from Amazon from now on, because I'm certain their system to cancel orders won't be as flawed.

No criticism about the agent, it's the company that is at fault here.