CS
Cobus S
1 reviews | Active since Dec 2009
28 Apr 2015, 07:52
FIX YOUR MESS PLEASE
Hi,<br> <br> Your last attempt to fix the problems has completely failed making me now believe that you guys are very ***********.<br> <br> - First package comes that was damaged, I get annoyed, you guys fix and we all happy.<br> - Second package in side 7 days comes, ALSO DAMAGED.<br> - You urgently send a replacement but COMPLETELY stuff it up by sending the wrong product<br> but as I would do now every-time, opened in the presence of the courier discover that this completely<br> wrong product and wait for it, This wrong package even was... \DAMAGED"<br> <br> So now"
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
28 Apr 2015, 09:11Hello Cobus S,
The service you received is definitely not of the standard that we pride ourselves in providing our customers and we're terribly sorry about the various negative experiences you had recently.
We can assure you that these incidents will be addressed internally to ensure that similar mistakes are prevented in future.
As discussed with Alonda on the telephone we're doing our best to get this resolved as quickly as possible for you and you can expect delivery of your correct order today or tomorrow. We will keep you updated during the day.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
takealot.com
The service you received is definitely not of the standard that we pride ourselves in providing our customers and we're terribly sorry about the various negative experiences you had recently.
We can assure you that these incidents will be addressed internally to ensure that similar mistakes are prevented in future.
As discussed with Alonda on the telephone we're doing our best to get this resolved as quickly as possible for you and you can expect delivery of your correct order today or tomorrow. We will keep you updated during the day.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
takealot.com
Best regards,
takealot.com's reply28 Apr 2015, 09:11
Official
Hello Cobus S,
The service you received is definitely not of the standard that we pride ourselves in providing our customers and we're terribly sorry about the various negative experiences you had recently.
We can assure you that these incidents will be addressed internally to ensure that similar mistakes are prevented in future.
As discussed with Alonda on the telephone we're doing our best to get this resolved as quickly as possible for you and you can expect delivery of your correct order today or tomorrow. We will keep you updated during the day.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
takealot.com
The service you received is definitely not of the standard that we pride ourselves in providing our customers and we're terribly sorry about the various negative experiences you had recently.
We can assure you that these incidents will be addressed internally to ensure that similar mistakes are prevented in future.
As discussed with Alonda on the telephone we're doing our best to get this resolved as quickly as possible for you and you can expect delivery of your correct order today or tomorrow. We will keep you updated during the day.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
takealot.com
Best regards,