Fitbit watch faulty

My Fitbit Versa 3 stopped working with no warning and I can only see the time screen, the watch kept asking me to reset with my phone, I deleted the watch off the app and it still would not reset or pair again. The watch is still within the one year warranty, I sent the watch back to Take a Lot on the 20th December, after numerous phone calls, I eventually got an answer that after the supplier evaluated the return, the supplier cannot reset the watch and it will be returned to me and I must contact Fitbit direct. I queried this with Take a lot and they advised that they take instruction from the supplier and the watch cannot be refunded or replaced. Now I have a watch I cannot use and have to try to contact Fitbit to repair it when Take a lot eventually returns the watch to me. I have been waiting another week for this.

I understand that the watch is outside of the 6 months return period however if the watch is faulty and if the supplier cannot reset it, then what do they expect me to do with a watch that is faulty, it should be refunded. I am not happy with this service and will not be buying anymore Tech products from Take a lot.