First you cancelled my order, then you tied up my money

Hello Takealot.

A week ago, I placed an order for a Christmas present for my wife. The very same day, you cancelled the order because the item was out of stock, but you did not bother to contact me about it. No notification, no warning, nothing. You just quietly credited my account.

I happened to log in today, and noticed the order was cancelled. I then immediately sent a support request asking why the order was cancelled, and why I was not notified, since it leaves me in a bind with little time.

I also told you in my message that I need a refund fast.

You responded now, telling me I will get a refund in 5 working days. That just doesn't sound like fast to me.

I am seriously out of pocket, and will now only see my money again with just a few days before Christmas. That doesn't leave me enough time to find the gift I wanted for my wife.

I've spent well over R10 000 with you in the past year, because your service was always good, and I had about another R15 000 worth of items on my wish list, which I was planning to buy from you in future.

Not warning me about cancelling the order was bad enough, but neglecting to read my specific instructions about the refund is the last straw.

This is a good buy from a once loyal customer. You've changed. You're not the store we used to know and love. In November 2017, you changed something in your business, and it's caused your service levels to drop dramatically, so much so that I'll be looking for a new store to shop at.

Good bye.