First time Takealot customer experience

We have been waiting for our delivery since the 29th of November (the first delivery date), then again we were assured for the 4th of December and, again the 5th (we were told before 5pm then before 7pm). It is now the 6th of December and we still do not know where our order is or when it will arrive. Neither does Takealot. We were initially going to use Ubuy (we normally use them) But, opted for Takealot (our first time using your company) because of the estimated dilevery date being the 29th of November (and this date was perfect for us as other companies could not offer this). The reason for this specific date was because these were our anniversary presents. One of these presents were a metal detector which we needed for the weekend of the 30th as we went away for our anniversary and wanted to use it. Thus, we were even unable to enjoy our weekend away. The frustration comes from the fact that this is a local company delivering locally. A backlog is understandable. Which has been your reasoning. However, we were also told it was because our delivery was out of stock, and then there was no driver and and and. Your company should perhaps not offer services or products it cannot actually offer or deliver on. We are extremely upset with this matter. We have contacted your client services numerous times and it appears as if they also do not know what actually is going on. Each representive is friendly- but, ultimately, offer no real help as each provide different information or even the wrong information. We will not be making use of your company again. I hope you resolve our matter urgently and this does not happen to others. You guys really have the name down - takealot takes a lot....