1 reviews | Active since Aug 2015
First-time ordering experience *****ed
I thought my order would be hassle-free. Instead, when my package arrived the wrong product was inside. Instead of the \Superfly Soft Jacket Slim Huawei Ascend G7 Clear\" product, the \"Superfly Soft Jacket Slim Samsung S6 Black\" was inside. I immediately logged a return and sent a picture and barcode as requested. Today, when I have yet to hear anything, I went to my account and saw that the product description had changed to reflect the one I received. I suspect then that the description and listing was wrong but yet [URL Removed] had the chance to update their website from my info but couldn't inform me of the problem? A quick search for the product I ordered originally showed that the \"Superfly Soft Jacket Slim Huawei Ascend G7 Clear\" product is now also more expensive than the R99 I paid initially. The product was ordered from a supplier and it would have taken 2 sec to just check if the description matched the order when it was received. It is unacceptable. This was my first online ordering venture with [URL Removed] and I would certainly not recommend it to anyone if mistakes like these are the norm.<br> Return request RRN-f293-2b0a (***)"
We are terribly sorry about the unpleasant experience you recently had with us.
Thank you for taking our complaints teams call today and allowing us to look into this matter for you.
We have addressed the issue with the relevant department and we will revert back to you with feedback once we receive a response.
Regards
Takealot.com
Best regards,
We are terribly sorry about the unpleasant experience you recently had with us.
Thank you for taking our complaints teams call today and allowing us to look into this matter for you.
We have addressed the issue with the relevant department and we will revert back to you with feedback once we receive a response.
Regards
Takealot.com
Best regards,
