First time customer to takealot and I'm appauled with disgust

I ordered a m4 fitness watch and dog food as well as a Huawei G4 watch cover on take alot, this was my very first time using this service, I placed the order on the 2 of Agudt and made the payment on the 2 August as well. I logged onto my account to find that my delivery was due the 11th August 21, and my oder was split even though I had placed the order for everything at the same time when I added it to my cart and paid for it, this was strange to me because now I was to receive 2 dealiveries when I only placed one order. On the 11th of August I got a notice that "the recipient wasn't available rescheduled order" I called up the call center spoke to Ebrahim who traced the drivers route and confirmed the driver was never there, he then rescheduled and assured me I would receive my order the next day. This time I had the security lookout for any take alot vans that may arrive to call me immediately. And they confirmed the 12th no takealot vans arrived. I then called back and got through to Craig Gallant who then again tracked the order and mentioned the driver was 2km away from the residence the first attempt and the third attempt the drivers were never there yet they marked my dog food and fitness watch as "the recipient wasn't available rescheduled order" when I waited for hours outside waiting for my delivery. I had found out from Craig that they had canceled my order. I was infuriated I waited from the 2 of August and now they wanted to redeliver the 17th of August and I had to go through this whole process again after I was assured. I had to go to a store to buy my dog food because takealot failed me!!! As a first time customer I am so disappointed and disgusted by the service I've received. I was explained by Craig that the delivery service is a third party which I understand but this is not the service a first time customer would ever expect I don't forsee any future purchases on this website. What I am even more shocked and appauled by is that I wrote a feedback survey when I spoke to the very last customer service advisor Ingrid and explained everything that occurred during this horrific experience and not once has takealot taken accountability or even called me back.