“First free delivery” a disappointment… no live updates and last minute postponement of deliveries.

I ordered a household item from Takealot, I was mostly encouraged by the ETA. When I was done ordering, indeed my order was scheduled for delivery the next day. I live in Heidelberg and I used my work address. I tracked my order in the morning and was updated as shipped at 10:53. There were no live updates on their app so I had to stay at work and wait for an update. I got an update around 15:00 that my parcel was now at the pick up point in Alberton Alroad. I decided to go and collect as I needed the item urgently and I used GPS, using directions provided on google maps. When I got there, the security told me that Takealot had moved and he provided me with a different address, I was a bit sceptical given the climate of our country when it comes to female safety. I went to the pick up point and no clear signage was available so I parked outside and called customer care. The person who assisted me threw me completely off by pronouncing the pickup point incorrectly and told me I was at the wrong location. I decided to check for an alternative entrance to the building to enquire, only to find that I was at the correct location and my parcel was there.

I am disappointed by this first time experience from Takealot… the free “first delivery” was false adverti*****t as I ended up having to fetch the package myself. The lack of live updates and last minute postponement of deliveries is unprofessional and disappointing.

What a horrible first time experience.