Feels like they stole from me - for 26 days i don't have my money, not a new item or my old one

Ref RRN-2538_F9A8 7/819 same item RRN-5F5B-D04D 25/8/19 - Garmin Vivoactive 3 , they dont even desrve 1 star Take alot was normally my first shopping choice as i stay in a small town and the service has always been quick and convenient , up until my last dealings with them. My watch has the function to create a new activity on more than one try it completely froze up , it couldn't exit the screen it couldn't swipe anywhere ( touch screen) and it could also not turn off. i put it on charge , connected it to the computer - nothing worked it stayed stuck to that screen. the battery had to die before i got it working again . I also had lost all my data for that day so i requested a return for credit as the item is faulty in that function.

Take alot then returned the same faulty watch to me saying it was working on all the other screens , which i knew - but the new activity function was not working.

The same day i got the watch back i tried again - it froze up AGAIN .i sent photos and videos as proof of this and take alot logged another return on their side 25/08 , it was collected the 26/8. because of them returning my faulty item to me it had now gone over its 6 month period , so now it is a warranty from the supplier side. I got told that it would take 21 days to conclude , it is now the 20th of September.

On every attempt to find out what is going on the same replies come back to me from different people - sorry to hear this , then they would say the item is back at the warehouse they just need my address , then it would be back at the warehouse , then its on its way back to the warehouse , then its on its way to me from the warehouse then all of a sudden it back at the supplier - they have no qlue as to where the item is , they have no tracking information to give me , they have no informative feedback and i am now SICK of waiting. If they had just given me my credit the first time around within the 6 month period it would not have turned into a warranty. Its a R4300 watch that i use for training and logging routes which i now have no use of losing a whole month of data and every time i phone , they keep me on the phone for about 15-20 min just to tell me they will email me.

I am SICK of speaking to these agents who have no authority in giving me a actual solution to my problem , i want to speak to a manager or to someone authorized to make these decisions and give me the credit i originally asked for that turned into warranty due to their lack of ability to detect the problem.

HORRIBLE HORRIBLE EXPERIENCE TAKE ALOT !!!!!!

It feels like you have ****** form me - i have neither my money , a faulty nor a working watch !!!!! and all im getting from you is excuses

I WANT A CREDIT AS IM NOT GETTING MY WATCH BACK AND NO ONE CAN TELL ME WHERE IT IS