Fed up

I ordered a product in September 2022 and when I received it the box was a bit damaged and opened and when testing my product i found some functions not working as they should. I logged a return the same day and repackaged my product and went to leave it at my delivery address which is around 38km from my home then I waited about a month to find that the courier lost my return next to the side of the road a good Samaritan found my package and took it back to my delivery address. I contacted Takealot about the issue and got nowhere so I logged a second return and at this moment I am still waiting and my return was canceled, but my package was collected and i have received no new replacement or refund I am tired of this wait.