Fed up!!!!

I placed an order with Takealot so many times before, never did I experience such ridiculous service!!!

My order was placed on the 1st November 2022 and delivered on the 4th November 2022. To my surprise I opened the box and found a completely different item to what I ordered. I informed Takealot of the mistake and was told the 7th November collection will take place. On the 9th November the incorrect item was collected and up till today I've received no communication as to where the parcel is and how long until I get my money back, each consultant tells me the same thing "once the item is at the warehouse and evaluated only then will the return be processed. Keep in mind I used payflex as a payment option and today happens to be the day for my debit order!!! I am not paying for an item I do not have...this failed payment leaves a nasty mark on my name and reputation, I am one to pay on time!!!this is pathetic. There is no contact number or email address to get in contact with customer service. Never am I using Takealot again.