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Natasha O

1 reviews | Active since Feb 2013

15 Sept 2022, 19:13

FED THE F@#$ UP!

I've NEVER experienced such bad service.If you have more than three items your package will have something missing. After countless emails and complaints you merely get a generic response "sorry for the inconvenience...we will look into it" blah blah. Weeks later and the issue is still not resolved.An order that was supposed to arrive on the 29 August didn't arrive and you guessed it, a generic response and NO resolution.I logged a return, the wrong courier came to collect, then had to return back to me and after countless emails to try and return it again, weeks later it still sits in my garage.I've ordered off Amazon.com numerous times, arrives faster and your emails are responded to in minutes.I believe that Amazon, which is supposed to open up in S.A in February 2023 will give Takealot run for their money with their sterling service. Shame on you Takealot.What a waste of my time!NEWS OF YOUR DISGUSTING SERVICE WILL SPREAD FAST!

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Replies (1)
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Natasha O's update19 Sept 2022, 20:11
Reviewer Update
...and today they want me to return a package so that I can be refunded when I haven't even received the package!On top of not receiving another item with a previous order which I'm still fighting for. When you try calling you're hold on for 20 minutes at a time and then they just play pass the parcel with you. Ultimately, NOTHING is resolved almost a month later. Your system is BROKEN Takealot!!!!