WP
Wendy P
1 reviews | Active since Mar 2009
22 May 2015, 09:24
faulty PS4 Controller (under warranty)
To Whom It May Concern<br> <br> I am utterly disappointed by the careless manner that I have been treated by Kalahari/Takealot.<br> Where is the refund? Instead of the promised refund, the faulty (still under warranty) PS4 controller was returned to me! <br> Is this the manner in which you treat your loyal customers?<br> i have been waiting since 8th April 2015!!!!! i am no longer patient. <br> Please escalate my complaint for resolve without further delay. <br>
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takealot.com's replyOfficial
22 May 2015, 09:37Hello wendy01,
We're sorry for the disappointing experience you've had with this return & refund request. We've assigned this matter to our complaints team to liaise with the returns department so that we can get clarity on why the controller was returned to you rather than a refund.
Please allow them a little bit of time to gather the required details on this after which they'll be in touch with you to address the matter.
Sincerely,
takealot.com
We're sorry for the disappointing experience you've had with this return & refund request. We've assigned this matter to our complaints team to liaise with the returns department so that we can get clarity on why the controller was returned to you rather than a refund.
Please allow them a little bit of time to gather the required details on this after which they'll be in touch with you to address the matter.
Sincerely,
takealot.com
takealot.com's reply22 May 2015, 09:37
Official
Hello wendy01,
We're sorry for the disappointing experience you've had with this return & refund request. We've assigned this matter to our complaints team to liaise with the returns department so that we can get clarity on why the controller was returned to you rather than a refund.
Please allow them a little bit of time to gather the required details on this after which they'll be in touch with you to address the matter.
Sincerely,
takealot.com
We're sorry for the disappointing experience you've had with this return & refund request. We've assigned this matter to our complaints team to liaise with the returns department so that we can get clarity on why the controller was returned to you rather than a refund.
Please allow them a little bit of time to gather the required details on this after which they'll be in touch with you to address the matter.
Sincerely,
takealot.com