Faulty products and return processes

I have now on several occasions had problems with items purchased from Takealot and the return process is atrocious.

Details of purchases:

Manga Drawing Guide - this one was a complete ****, didn’t bother to log a return as it was a gift, there was nothing printed inside the book, empty pages Spider Robot - missing parts, Takealot claims I didn’t report it within 6 months. I actually reported it in the fifth month and there was a lockdown in between Samsung 65” TV - a few months old, had visual glitches, returned declined within minutes of logging it, called Samsung support and they sent someone to help me - problem resolved but not by Takealot Redragon mouse - stopped working after about a year, return concluded successfully at least Hisense 49” TV - visual glitches as well, more severe, 3 months old. Return declined with no reason given few days after collecting TV. Problem not resolved, Hisense support useless as well.

If they sell faulty products, they should at least have the decency to replace them when they malfunction. I have bought many products that didn’t have issues, hence the 2 star rating instead of 1, but it seems to be a bit of a gamble buying from them.