Faulty Product & not doing refund

I purchased the product in good faith after I read the reviews from other clients. I had to wait for the item as Takealot warehouse did not have stock. When I finally received the product I placed it on my office desk as I had to go away for work and when I returned I opened the box and charged the unit first. Upon testing it, First the vertical and horizontal line looked in order, but I noticed the water level on top when adjusted was completely out of being level with the electronic level I then proceeded to check rear vertical line and it was totally out as well of alignment facing the rear from the front vertical line by a big amount I logged a return with Takealot and took the item to the Takealot kiosk in Vereeniging. I made sure that I packed it back in the plastic box it came as well as the outer box and the in the Takealot box in which it was received. I get a email today from Takealot stating that the details below with a photo of the supposedly damage to the holding box. "Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. There is visible user damage to your item which voids the warranty We will arrange for this item to be returned to you." There was no damage to the item and supposedly the damage is on the outer box on the hinge which I checked and is not damaged. I do not want this item as it is faulty from receiving it and want my money back for the item. The excuse not to process a refund is just the seller's and Takealot's way of not honoring their warrantee and return policy I would not recommend this seller or Takealot for this item. Nor will I accept the item when it is returned by Takealot.