Faulty Product and bad service

On the 08-07-2018 I bought a Samsung 55 inch TV at Takealot and on the 29-01-2019 it started to show blurry line that keeps running across from the bottom of the screen & moves up to the end.I have logged a complain query with Takealot and it was collected during that week,I was told that the turnaround time for fixing and delivery will be 21 days which it took more than that and it is stated on their policy that if the item process can take several weeks, but their 21 day promise ensures that once 21 days have passed from the date you logged your return, they will automatically credit/refund you the cost of the item but they didn’t comply to their Policies.

On the 22-02-2019 I have sent a follow up email because it was taking forever and it was an inconvenience my family since we don’t have another TV and TakeAlot didn’t offer a loan TV.I was then in contact with Mandisa Nxiba who said she will do follow up with the courier company.It was delivered on the 23-02-2019.Few days after it started with the same problem even worse than before after Max from Samsung claimed that they have replaced the screen,I contacted him and he adviced that I change the Cables but still does the same.26-02-2019 I sent a mail again to notify them Takealot about the problem again and I was in contact with Nicole then Noxolo.They said they will come collect but up to today I’m still stucked with it and it’s in the box ready to be collected meanwhile I don’t have a TV and I have paid cash for it.

This is so Fustrating and disappointing,it was so quick for them to deliver it when I first purchased it but now that they have my money they are unable to assist me.Im sorry but I don’t want that TV anyone,I want my money back and will go buy somewhere where they don’t sell people faulty products and they take their customers serious.My biggest question is, if this is how Takealot treats their customers even though they give 2 years guarantee on their TVs & Takealot doesn’t even bother to make proper follow up to check that their customers complaints have been properly resolved to their satisfaction!