Faulty printer sold to me

I'm really upset about the faulty printer I received on 19/02/2026. Despite following instructions to troubleshoot, the issue persisted. When I logged a return on 22/02/2026, I was assured it would be collected and fixed.

On collection day (rescheduled to 27/02/2026), I explicitly told the staff member to handle it with care due to ink inside. Their response was dismissive, and now they're refusing to fix it, claiming it's damaged with ink everywhere.

I followed instructions to flush the ink, but it didn't work. I wasn't aware I needed to drain the tanks. Given I informed them about the ink, I'm unhappy they're not taking responsibility. Faulty printer sold, poor customer service. Followed instructions, still failed. Return process mishandled, now they're blaming me for ink damage. Not happy." 😊