Faulty Laptop Since Purchase & Poor Resolution Process

I purchased a laptop from Takealot almost a year ago, and from the very beginning, the laptop has never functioned properly. It constantly freezes, overheats, runs endless updates, and many applications either take extremely long to open or simply stop responding entirely. The performance feels more like an old, worn-out laptop than the new model that was advertised and sold to me.

One of the biggest concerns is the battery life. Since the day I received it, the battery has never lasted an entire day, despite the laptop being brand new. I have taken proper care of it — it has never fallen, been damaged, or mishandled in any way.

I lodged a return/refund complaint with Takealot, and the laptop was sent to their supplier for assessment. I later received a report claiming that there was “nothing wrong” with the device after a systems check. However, when the laptop was returned to me, it continued experiencing the exact same issues. In fact, the situation has worsened — the charger now sparks whenever it is plugged into a socket, which is both dangerous and unacceptable.

What is also frustrating is that the Takealot return/complaint section only allows 250 words, which made it impossible to properly explain all the faults and ongoing issues with the device. I was forced to shorten and leave out important details regarding the laptop’s condition.

I am extremely disappointed with both the quality of the product and the handling of my complaint. I genuinely believe I deserve a proper refund or replacement for a laptop that has clearly not functioned correctly from the start.