Faulty External Hard Drive, Battling to get it resolved

Item: takealot.com
Rating: 1

Hi bought an external hard drive 2 weeks ago and it did not function properly. It was picked up, returned and apparently converted yet it still does not pick up on my TV, I have another two hard drive exactly the same that I had bought previously and they work just fine, but this one seems to have an issue and I am battling to get resolved, it is just emails back and forth everyday and no resolution. Please can this be sorted out urgently. I needed a hard drive and so far have not been able to use it in 2 weeks, and then if I send it in again I have to wait another week, getting fed up Olivia Stanford (takealot.com) Jun 20, 14:57 SAST Good day Raymond Hope all is well We can confirm that we have received your request with regards to your order We will follow up with the relevant department and as soon as we have more information we will then advise accordingly Hope all is in order and please let us know if you need any further information May you have a wonderful day further Regards Olivia Stanford Raymond Oliver Jun 20, 11:08 SAST Please forward this email to Trecious so he/she can respond Thanks Please forward this email to Trecious so he/she can respond Thanks Raymond Oliver Jun 19, 14:03 SAST Please forward this email to Trecious so he/she can respond Thanks Zulpha Moyce (takealot.com) Jun 19, 13:56 SAST Hi Raymond Thank you for contacting takealot.com Please contact the Technician_ Trecious.Khosa on ********** 921. Kind Regards Zulpha Moyce Raymond Oliver Jun 19, 13:24 SAST Hi i received drive again. It still won t pick up on tv even though it has been converted. My other two drives exactly the same play fine but this new one won t pick up on tv. Please advise urgently Regards" Zulpha Moyce (takealot.com) Jun 19, 09:23 SAST Hi Raymond Thank you for your patience. Please contact the Technician_ Trecious.Khosa on ********** 921. Kind Regards Zulpha Moyce Raymond Oliver Jun 18, 12:02 SAST Please advise who that is? Zulpha Moyce (takealot.com) Jun 18, 12:00 SAST Hi Raymond Thank you for contacting takealot.com Could you please contact the technician who tested the unit for assistance on how to use the item. Kind Regards Zulpha Moyce Zulpha Moyce (takealot.com) Jun 18, 10:20 SAST Hi Raymond Thank you for contacting takealot.com I have escalated your query to the relevant department for assistance. As soon as I receive feedback, I will revert back to you. Kind Regards Zulpha Moyce Raymond Oliver Jun 18, 10:18 SAST Hi you have not answered my enquiry "Raymond Oliver Jun 15, 21:43 SAST Hi i received drive again. It still won t pick up on tv even though it has been converted. My other two drives exactly the same play fine but this new one won t pick up on tv. Please advise urgently Regards" Zulpha Moyce (takealot.com) Jun 17, 12:46 SAST Hi Raymond Thank you for contacting takealot.com As per Skynet the parcel was returned to you on 15.06.2017 Kind Regards Zulpha Moyce Raymond Oliver Jun 17, 10:56 SAST Hi any feedback re below please? Raymond Oliver Jun 16, 11:07 SAST Thank you Zulpha Moyce (takealot.com) Jun 16, 11:01 SAST Hi Raymond Thank you for contacting takealot.com I have escalated your query to the relevant department for assistance. As soon as I receive feedback, I will revert back to you. Kind Regards Zulpha Moyce Raymond Oliver Jun 15, 21:43 SAST Hi i received drive again. It still won t pick up on tv even though it has been converted. My other two drives exactly the same play fine but this new one won t pick up on tv. Please advise urgently Regards Good Morning, please advise when I expect the return to be delivered back to me Thanks Warm Regards Lesley-Anne Losper (takealot.com) Jun 14, 12:29 SAST Hi Raymond Thank you for contacting takealot.com Item to be returned back to customer via Skynet E-Waybill : ********** 58528. To: 13 Fish Eagle Forst Oak Drive, Eagle Canyon Honeydew Johannesburg 2170 Kind Regards Lesley-Anne Losper Lesley-Anne Losper (takealot.com) Jun 14, 10:14 SAST Hi Raymond Thank you for contacting takealot.com Kindly note we will be escalating your query to the relevant department. Further feedback will be provided as soon as possible. Kind Regards Lesley-Anne Losper Raymond Oliver Jun 14, 09:04 SAST Good Morning, please advise when I expect the return to be delivered back to me Thanks Warm Regards Raymond Oliver Jun 13, 11:41 SAST Hi thank you, but that is very odd as the other two drives I bought which are exactly the same are NTFS, so not sure why this one wouldn't display, but if working now, then great thanks please return Many thanks Warm Regards Trecious Khosa (takealot.com) Jun 13, 11:36 SAST Hi there Raymond, Thank you for logging your return request with takealot.com. We have received and evaluated your returned item. Item was on NTFS and needed to be converted to FAT32 as per our telephonic conversation. Item converted and its now working fine. We kindly ask that you review our Returns & Exchange policy for further information: www.takealot.com/help/ exchange-return-policy. If there is anything unclear about the Returns & Exchange policy on our website and you require clarity, you may contact our friendly helpline on ********** . We will arrange for this item to be returned to you. Should you require further information, please feel free to contact us back as we are more than happy to assist you. Kind regards, Trecious Khosa

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