FAULTY CELLPHONE AND **** EARPHONES

Bought a Samsung Galaxy on 24/05/2919 #***5 and by October the phone stopped working. I was travelling so could only log return upon my return. I logged return 0 26/01/2020 #RRN-ad09-dcb4 and was collected without an issue. A couple of days later I was informed that the earphones were missing and they arranged to collect them which they did. To my surprise when the earphones got to them I was informed that those were the wrong earphones, and I was like that is not possible because those are the earphones I received with the phone and mind you the earphones are still in their original packaging because they were never used. According to takealot.com the supplier declined to exchange or refund me because those are not there correct earphones. What am I to do in this case because those are the earphones which the phone came with. To me this concluded that I was sold a **** phone to begin with hence it worked only for about 5 months and with **** earphones. I am still saying I want a full refund because an exchange will mean I will get another defect product.

Takealot.com, whatever you do dont send me back that damaged phone and those **** earphones. I WANT A REFUND!!! The customer services is a back and forth that has no end rather than resolving the issue.