Faulty Cellphone

<p>I bought a Sony Experia U at takealot but it gave me more trouble than good so I returned it after few days. they told me when they received the parcel the charger and headphones where not there which is a lie because I pack it myself and there is no way I could return the phone without its accessories now they are telling me they cannot help me they will cancel the return. What kind of service is that</p>