Fast to take your money, slow to support

I placed an order from [URL Removed] on Wednesday (04 Nov 2015) just after 16:00 and I was very excited the next morning to see that my parcel was scheduled for delivery on 05 Nov. <br> <br> Fedex didn't deliver my parcel/books the next day, due to the driver not having my contact number and the lack of support from the office to get hold of me from their side when he tried to deliver the parcel at my complex which doesn't have an intercom or numbers on the doors. I also phoned the number for queries to ask that the driver call me when he is at the complex. <br> <br> Again on Friday I received 2 phone calls and an sms to same that the parcel will be delivered before 17:00 on 06 Nov 2015, but nothing came.<br> <br> The parcel was only delivered 3 days later and I had to stay at home for 3 days to wait for the parcel and not wanting to leave the house in case the driver arrives at my house. <br> <br> There is no place for special instructions with the address on the [URL Removed] website and the customers contact number not printed on the delivery for the driver to get hold of the people he needs to deliver to, which needs URGENT ATTENTION!!<br> <br> I will definitely think again before ordering something from Takealot again