RS
Rigby S

1 reviews | Active since Dec 2015

10 Dec 2015, 16:26

Fantastic Service on Delivery Problem.

I ordered several items listed as in stock in the CT warehouse. However there was something awry with the item and one of the items need to come from the supplier. Bit of a hack but hey. <br> Called the call center and was lucky enough to get through to Ruth who was not only friendly but helpful and professional. After the initial call we continued to correspond through email till the issue was resolved. They even refunded my express delivery payment. Breath of fresh air after dealing with my favorite call center for so many years (Telkom)<br> <br> <br> 10/10

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Replies (1)
takealot.com
takealot.com's reply10 Dec 2015, 16:46
Official
Hello rigby88,

Thank you for giving us the opportunity to find a solution to this matter. Your patience and understanding certainly contributed to the positive outcome and we'll make sure to thank Ruth for her part in this as well. It's always great to hear about a positive turnaround such as yours and we appreciate that you took the time to share this publicly.

Best Regards,
takealot.com