falsely advertised

I recently purchased a pressure cleaner as per the attached invoice. The item is still within Takealot’s return period and is listed as returnable. However, when attempting to log the return online, the system does not allow me to proceed.

The pressure cleaner is faulty. It does not consistently build up pressure and only works intermittently, sometimes regaining pressure after switching the unit off and on again. I tested the unit several times before logging this return to ensure to that it is a legit fault.

Takealot response is that they cant accept the return and that we need to reach out to the manufacturer.

It appears that Takealot has falsely advertised that this item qualifies for 30-day hassle-free returns, as clearly stated on the product listing. Please refer to the attached screenshot for confirmation.

Based on this information, I proceeded with the peace of mind, which clearly was misleading. I am therefore requesting that this matter be urgently escalated to the Complaints Team for further review and urgent feedback.